Privacy Policy

This Privacy Policy outlines, in comprehensive and detailed terms, the manner in which ACGShop LLC, conducting business under the registered fictitious business name Digital Diamond LLC, a limited liability company duly formed and existing under the laws of the State of California, with its principal place of business at 8282 Sierra Ave, Box 4394, Fontana, CA 92335 (hereinafter referred to as "Company", "we", "our", or "us"), collects, processes, stores, discloses, and otherwise uses the personal and non-personal information (collectively, "Data") of individuals ("Users", "you", or "your") who access and/or engage with our website, digital platforms, services, applications, or any associated interactions, whether online or offline.

1. Identification of the Data Controller

For the purposes of applicable data protection legislation, including but not limited to the General Data Protection Regulation (EU) 2016/679 ("GDPR") and the California Consumer Privacy Act of 2018, as amended ("CCPA"), the entity responsible for the control and processing of Data is: ACGShop LLC dba Digital Diamond LLC.

2. Categories of Data Collected

We may collect, receive, and/or process the following categories of Data through various means, whether automated or manual: - Identifiers such as first and last name, email address, telephone number, mailing address. - Commercial information including transaction data related to purchases made via our platform, processed by our designated payment processors (e.g., Stripe). - Internet or other electronic network activity information, including, but not limited to, browsing history, IP address, cookie data, device identifiers, and other metadata associated with User interaction. - Inferences drawn from any of the above to create a profile reflecting your preferences, behavior, and characteristics.

3. Methods and Mechanisms of Data Collection

Data may be collected directly from Users via form submissions, chatbot conversations (e.g., through Manychat or GoHighLevel), account registrations, and direct communications. Additionally, automated means such as cookies, web beacons, tracking pixels, and third-party analytics platforms (e.g., Google Analytics, Meta Pixel) may be employed to collect behavioral and technical data.

4. Purposes of Data Processing

The Company undertakes the processing of Data for one or more of the following lawful bases and objectives: - To facilitate and fulfill service-related requests, including appointment scheduling, service provisioning, and customer support. - To engage in direct and indirect marketing activities, subject to applicable consent where required by law. - To conduct internal analytics, diagnostics, and service improvement assessments. - To comply with applicable legal obligations or respond to lawful requests from public and governmental authorities. - To secure our services, prevent fraud, and maintain system integrity.

5. Disclosure of Data to Third Parties

We may disclose Data, solely to the extent necessary and consistent with applicable laws, to trusted third-party service providers who perform services on our behalf. These include but are not limited to: - Stripe, Inc. for secure payment processing. - HighLevel, Inc. for customer relationship management and marketing automation. - Manychat, Inc. for chatbot and engagement facilitation. - Google, Meta, and other analytics vendors for tracking and analytical insights. All third parties are contractually obligated to maintain the confidentiality and security of Data and to use it only for the purposes specified by the Company.

6. Data Subject Rights and Controls

Subject to jurisdiction-specific legislation, Users may be entitled to exercise the following rights with respect to their Data: - Right to access: You may request a copy of the personal information we hold about you. - Right to deletion: You may request deletion of your personal information, subject to certain exceptions. - Right to opt-out of marketing: You may unsubscribe from marketing communications at any time. - Right to data portability, restriction of processing, and objection to processing, where applicable. Requests can be submitted via email to [email protected] and will be reviewed and responded to within the timeframe required by applicable law.

7. Cookie Usage and Consent

Our website utilizes cookies and similar tracking technologies to enhance User experience, analyze usage trends, and provide personalized content. Upon visiting our site, you may encounter a cookie consent banner. Continued use of the website constitutes consent to such usage, unless explicitly declined via your browser settings or cookie management tools.

8. Security Measures and Safeguards

We implement commercially reasonable technical and organizational measures to protect Data from unauthorized access, disclosure, alteration, and destruction. While we rely on secure third-party providers (e.g., Stripe, GoHighLevel), we acknowledge that no method of transmission over the internet or method of electronic storage is 100% secure.

9. Cross-Border Data Transfers

Where applicable, data collected may be stored and processed in jurisdictions outside your own, including but not limited to the United States. By using our services, you consent to such international transfers.

10. Policy Amendments

We reserve the right to revise or amend this Privacy Policy at any time. All such modifications shall become effective upon posting to our website. Users are encouraged to review this policy periodically to stay informed of any updates.

11. Contact Information

For all inquiries related to this Privacy Policy or your personal data, please contact: Email: [email protected] We thank you for taking the time to review this Policy and appreciate your trust in Digital Diamond AI.

Last Updated: 05/04/2025